Rentouri Privacy Policy

Rentouri ("Rentouri", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with EU Regulation 2016/679 (GDPR) and other applicable laws.

We operate from Poland and offer services to users globally. If you use Rentouri, you agree to the terms of this policy.

1. Data Controller

The data controller for your personal data is:

Rentouri

ul. [Your Company Address], [City, Postal Code], Poland

Email: privacy@rentouri.com

NIP: [Company Tax Number]

2. What Personal Data We Collect

We may collect the following categories of data:

a. Information you provide directly:

  • Name, email, phone number
  • Booking/rental details
  • Business information (if you operate a rental shop)
  • Support requests or feedback

b. Payment data:

We do not store credit card numbers directly. All payments are securely handled by our third-party processor (e.g. Stripe).

c. Automatically collected data:

  • IP address
  • Browser type and settings
  • Device information
  • Pages visited and interactions (via cookies and analytics)

3. Legal Bases for Processing

We only process your personal data where we have a legal basis under Article 6 of the GDPR:

  • Performance of a contract – to manage bookings or ERP functionality.
  • Legal obligation – to comply with tax, accounting, or legal requirements.
  • Consent – for marketing or non-essential cookies.
  • Legitimate interests – to improve our services and secure our platform (balanced against your rights).

4. Why We Process Your Data

We use your personal data to:

  • Register and manage your account
  • Provide access to Rentouri services (rentals, marketplace, ERP tools)
  • Process bookings and payments
  • Provide customer support
  • Send service communications (e.g. booking confirmations)
  • Improve our platform and analyze usage
  • Comply with legal obligations

5. Cookies and Analytics

We use cookies to:

  • Enable core site features
  • Remember your preferences
  • Analyze usage via tools like Google Analytics

For non-essential cookies, we request your explicit consent upon your first visit (per ePrivacy Directive).

You can manage or delete cookies in your browser settings. For more information, see our Cookie Policy.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Rental shops – to fulfill your bookings
  • Service providers – e.g. payment processors, cloud hosting, customer support
  • Analytics providers – for site improvement
  • Public authorities – when required by law

We ensure all processors are GDPR-compliant and under data processing agreements (DPAs).

7. Data Transfers Outside the EU

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure adequate protection by:

  • Using countries with an EU adequacy decision OR
  • Signing Standard Contractual Clauses (SCCs) approved by the EU Commission

8. How Long We Keep Your Data

We only keep your data as long as necessary for the purpose it was collected or to comply with legal obligations (e.g. financial records for 6 years under Polish law).

You may request deletion at any time – see section 9.

9. Your Rights Under GDPR

You have the following rights:

  • Right of access – know what data we hold about you
  • Right to rectification – fix incorrect or incomplete data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time (for consent-based processing)
  • Right to lodge a complaint with a Data Protection Authority (DPA), e.g. UODO in Poland

To exercise your rights, contact: privacy@rentouri.com

10. Children's Privacy

Rentouri is not intended for users under 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our services. If we make material changes, we will notify you via email or an in-app notice.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact:

📧 privacy@rentouri.com

📍 📍 Rentouri, [Address], Poland